email enquiries@aaa-training.com phone_enabled +44(0) 1787 313137

Got Questions?

When will I receive my examination results? +

BOHS usually take between 3 to 4 weeks to issue the results, however with bottlenecks, we have known results to be issued 4 to 8 weeks after the exam has taken place.

Why is there an admin fee on my resit? +

To be able to undertake an examination resit, our team have lots to do. The admin fee covers the time it takes us to do all the organising between you and BOHS.
Our fee also includes feedback the revision materials we send

Can you deliver training at our workplace? +

Absolutely. We love attending clients workplace to undertake training, it is much more personalized.

What do you do with my feedback? +

The company holds ISO9001 certification and part of the quality management process is to feed any feedback into the system. What this means is we review all feedback and, where appropriate, act upon it. If someone has given us their contact details, we will always get in touch to discuss and share our thoughts. All feedback be it good, bad, or indifferent is always welcomed. It is what makes us better at what we do.

What are your environmental credentials? +

We are now ISO14001 certifiedWe recycle printer cartridges, we request tutors travel to venues by public transport, we always recycle cardboard and paper, we source equipment and printing from local companies, we use FSC approved paper, and we plant trees for every course we teach. Now we have cloud servers, we even go as far as switching off equipment at the wall to reduce energy consumption overnight. We also own 100% electric vehicles. We are always looking at ways to reduce our carbon footprint.

Do you FSA paper for your training manuals and printed material? +

Yes, all our training manuals, including our day-to-day printing, is printed on FSC approved paper. In partnership with The National Trust, we plant a tree for each of our courses we run to counterbalance the paper we use. Eventually, we plan to do fully digital, cutting out the need for printing altogether.

I have lost my BOHS certificate, can you issue me with another one? +

No. The certificates are issue by BOHS not AAA Training. You will need to speak to the examination board to issue you with another. Please email qualifications@bohs.org. There may be a charge for a replacement certificate.

Can I pay for my course in instalments? +

Yes, by all means. We are flexible on payment terms. All we ask is that the course is paid in full before you attend.

I need to move my course date, is that possible? +

Absolutely. Moving onto another course is not a problem, just let our team know the details and we will do the rest. All we ask is you provide 15 days’ notice. If you request to cancel or move your course within 15 days of the start date, then our cancellation policy may apply if it means your cancellation will cancel the entire course.

I need to cancel my course, can I get a refund? +

If you do not want to move your course to another date and want to cancel outright, all we ask is you give us 15 working days’ notice. This is in line with our booking terms and conditions. A lot of time and effort goes on behind the scenes getting the courses ready for students, if someone pulls out at the last minute, it could have the effect of cancelling the course for everyone. We operate on minimum numbers to make a course run, by cancelling your place, the course could go below minimum numbers, which means it may be cancelled. It is exceedingly difficult to replace someone at short notice. You may want to consider moving the course to a different date or getting someone else to take your place for you.

How does virtual training work? +

We use Microsoft Teams as a platform to deliver virtual training courses. Access to our course can be done either through a web browser or by downloading the free desktop application from the Microsoft website. To use the desktop application, you will need a Microsoft log in. We always recommend the desktop app over web browsers as it provides much better functionality.

How do your practical sessions work on virtual training? +

We have produced several films detailing the highlights of the practical training sessions, so students can watch. The films are made available to the students for the duration of the course. We also use various camera angles to see the demonstrations being presented by the tutors. Our methods have been approved by BOHS and OHTA.

What is the CoCA, and how do I obtain it? +

The CoCA, or Certificate of Competency in Asbestos, is recognised as the highest qualification in the asbestos industry. It shows people that you know your stuff. To obtain it, you will need to go through BOHS. There are two gateways, passing the M504 (previously W504) or passing all the individual P modules (P401, P402, P403, P404, and P405). There is also a personal learning portfolio that neds to be originated first. For more detail, please see the BOHS website; https://www.bohs-hub.org/course/index.php?categoryid=10

I have failed one part of my exams, what can I do? +

In accordance with BOHS guidelines, you have up to 12 months to pass both parts of the exam to be able to gain your certificate. We can book you on to resit your failed paper. We have online exams running several times a month and once we agree a date, we will get you booked on. The cost of the exam will vary and its dependant on the course and what exam paper you need to resit, also if it is one or two papers. We also include an admin fee just to cover the time it takes to get you booked on and the liaison between us and BOHS.

I’ve gone over the 12 months to resit my failed exam, what can I do. +

In accordance with BOHS guidelines, you have up to 12 months to pass both parts of the exam to be able to gain your certificate. If you are outside of this period, unfortunately, you will need to resit all parts of the exam again, which may include practical assessments. You do not have to redo the course again, but if its been a while, you might benefit from attending a full course again to get reacquainted with the material before sitting the exams. Contact us for more details.

Do you offer discounts? +

We run promotional discounts and discounts for individual courses from time to time. Sign up on our website to stayed connected.

If I sign up to your website, will you spam me? +

Absolutely not. We do not believe in bombarding you with unsolicited emails and blocking your inbox. We will occasionally let you know on what is going on for us, maybe discounts or available courses or a blog post here and there. We will never send more than two emails per month.

What is BOHS? +

BOHS is the British Occupational Hygiene Society, who has a royal charter. They are the examination board for our Proficiency and W modules we deliver. We organise the courses and set up the exams, BOHS provide the syllabus we teach to and BOHS write the exam papers.

If I attend one of your courses, can I earn CPD points? +

In short, yes some of our courses are CPD approved. There are a minority which do not attract CPD points but there are the courses we do not deliver often. If a course is CPD approved, you will see a CPD logo on the course page on our website and in our training brochure. The number of hours will be shown on the course page and a certificate automatically issued to you.